XENIA
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Multi-agent OS for hotel groups

Where the host
always knows.

A powerful operating system for hotels. XENIA keeps watch on reviews, bookings and forecasts — so Monday morning, you already know what matters.

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Now watchingOca Grande Hotel do Pezo·412 reviews·14 days forecast

Two agents on watch — day and night.

The Monday morning problem

Monday, 8 am.
You discover a spa issue
in Booking reviews.

The signals existed on Sunday. A guest in Cangas de Onís wrote a review at 18:22 — three more followed before midnight. By Monday at eight, the spa is the first thing your team asks about — and you learn it the same way the tourist did. Three hours of email forwarding follow.

This is not a technical problem. It is a problem of professional dignity.

01
6 platforms

Scattered signals

Reviews live on six platforms. Bookings on three more. Your inbox catches what survives the journey.

02
+14h delay

Late alerts

The PMS dashboards refresh on Monday. The guest already complained Sunday. You arrive after the moment.

03
3h / week

Three hours of copy-paste

By the time the picture is whole, the morning is gone. The decision arrives at noon — or not at all.

The agents

Two agents. One briefing.

Each agent operates silently until something is worth saying — then it says it the way a butler would: short, observed, with the next action attached.

Echo

Reputation · all platforms

Live

Reads every review across Booking, Google, TripAdvisor, Expedia. Drafts a reply in your voice. Flags the room or service mentioned. Waits for one-click approval.

Pending replies · 3Updated 08:14
2.0

“Spa was closed without notice…”

Booking · Room 204 · 22:08

drafted
1.0

“Noisy AC, couldn't sleep…”

TripAdvisor · Room 204 · 23:41

drafted
5.0

“Best breakfast of the trip.”

Google · 07:32

drafted

Horizon

Bookings · forecast · comp-set

Live

Reads bookings overnight. Projects landing occupancy. Compares against your comp-set on Booking.com. Names the soft spots — instead of burying them in a chart.

Forecast · next 14 daysDaily 08:00
82
85
76
58
61
79
88

Thu–Fri trending soft.

Comp-set sold 12 rooms above target. Pricing review suggested before Wednesday noon.

What lands in your inbox

When it matters, you already know.

An alert the minute a critical signal moves. A consolidated brief every Monday at 06:00. Two rhythms — both written the way a butler would, with the next move attached.

Inbox · director@oca-pezo.comSat 11 Jul · 23:42

Echo · three reviews on room 204, in the last 90 minutes

Real-time alert · EchoOca Grande Hotel do Pezo

What just happened

Three reviews — 1.0, 1.5, 2.0 — landed in 90 minutes. All room 204. The pattern: AC noise, fourth time this month. Replies drafted in your voice. Housekeeping copied — a quick check tonight may save tomorrow's arrivals.

Severity

3 / 1.5

three reviews · 90 min

Pattern

Room 204

AC noise · 4th week

Replies

Drafted

waiting your approval

Review & approve replies →

Sample real-time alert · plus a weekly brief every Monday at 06:00.

Design partner · Tenant #01

“I asked for an alert system. They built me a copilot that already knows what my Monday looks like.”

Hotel director

Independent property · Northern Portugal

Setup

14d

kickoff to live

Reviews

412

90 days watched

Mondays

22

briefings filed

90-day pilot measurements · to be confirmed at close.

The difference

Reports tell you.
XENIA briefs you.

Reports

PMS · BI tools

XENIA · briefing

a directive, not a table

What you get
A table to read
A decision to make
Format
A 12-tab spreadsheet
A 90-word briefing with the next move
When it arrives
Monday 11:00 — once a week, after compilation
The minute a critical signal moves · plus a Monday brief at 06:00
What it says
“NPS dropped to 32 (−4 vs. last week)”
“Three negative reviews — all room 204. Flag housekeeping?”

Compatibility

Is XENIA for you?

Three answers that decide it in under a minute. If one is missing from the list, write — we'll tell you straight.

01

Property size

1 to 200 hotels

Branded chains, independent groups, single landmark properties. XENIA scales without changing shape.

02

Your PMS

Mews · Cloudbeds · OfiHotel · Opera

Plus Apaleo and Protel — the stacks European hotel groups actually run. Read-only connectors pull occupancy, pickups, and cancellations into Horizon. Your PMS stays untouched.

03

Your guests' languages

EN · FR · ES · PT · IT

Reviews parsed in five European languages. Replies drafted in the language the guest used. Other languages on request.

Pricing

One bundle.
Priced with you.

Echo and Horizon ship together. Live in ~14 days; up to a 90-day pilot so your KPI has real operating cycles to move — then quote per hotel after a short call. No public rate card, no multi-year lock-in.

Book a demo →Contact us
How the pilot works →

What's included

Echo + Horizon — one contract.

  • Echo & Horizon, watching day and night
  • Real-time alerts when a critical signal moves
  • Weekly brief — every Monday at 06:00
  • All review platforms (Booking, Google, TripAdvisor)
  • Email & Slack delivery
  • 14-day setup, kickoff to live

Commercial terms are tailored to your group size and stack. Tell us your hotels on a demo — we reply within 48h with a pilot plan.

Built quietlyRead-only on your PMSGDPR-compliantEU data residency (Supabase)Your data, your export

Manifesto · extract

Hotel group directors deserve information as precise, as fast, and as well-presented as international chains.

Not because they have a forty-person IT department. Because the hospitality they practice carries the same standard, whatever the number of stars above the door.

Read the full manifesto →

Talk to us

Tell us about your group.

Bring us your number of properties, your PMS, your weekly rhythm. We come back within 48h with a pilot plan tailored to your operation.

Book a demo →
Direct line · founderhermes@khelys.dev