01
Reviews aggregation
Booking, Google, TripAdvisor, Expedia. Every review pulled overnight, deduplicated, scored, and stored. No platform-by-platform logging in.
Agent · 01
Echo.
Looks back. The voice of the guest.
Named after Ἠχώ — the Greek nymph who carries voices. Echo aggregates every review platform that mentions your hotels, tags topics on fourteen categories, scores reputation on a proprietary index (ORS), and drafts replies in your voice.
That is the surface. The difference is operational: when negatives point to a real fault on the property — spa closed without notice, AC noise on the same room for the fourth week — Echo flags the pattern, opens follow-up tasks, and keeps them on your radar until the issue is resolved and the complaint stops repeating. A weekly digest lands Friday morning; critical signals move sooner.
- Cadence
- Weekly digest
- Friday 07:00 + ad-hoc alerts
- Platforms watched
- Booking · Google ·
TripAdvisor · Expedia
02
Topic detection
Fourteen categories — spa, breakfast, room, staff, noise, value, location, cleanliness, AC, pool, food, bathroom, bed, parking. Each review tagged with its true subject, not just sentiment.
03
Reply assist in your voice
Claude drafts a reply for every review, calibrated on your past responses. You approve, edit, or rewrite in one click. The voice stays consistent across your properties.
04
Problems tracked to closure
Negatives often name real faults — not just mood. Echo surfaces the pattern, opens follow-up tasks, and keeps them visible until the issue is fixed — so the next guest does not repeat the same complaint.
One sample — guest post, your reply, problem tracked to closure
01 · Guest posted on Booking.com
2 / 10Booking.com · Sunday 18:22 · Room 204
Could not sleep — AC noise
Location and breakfast were fine. The problem was the air conditioning in room 204: loud rattle from midnight onward. Reported it twice at reception during our two-night stay — nothing changed before checkout.
Topics tagged: Room · AC · Noise · Reception
02 · Your reply — drafted overnight, in your voice
Apology first. No internal ops on the public thread — you copy and paste on Booking when ready.
Dear guest, thank you for taking the time to share your experience. We are sincerely sorry the air conditioning in room 204 disrupted your sleep — that is not acceptable, and we are sorry reception did not resolve it during your stay. Your feedback matters to us. We hope to welcome you back under better conditions. Kind regards, The Management
Approve & copy to Booking →or edit · or rewrite · save to your record
03 · Problem tracked inside XENIA — A to closure
For your team only: pattern flagged, suggested actions, status until the fault stops repeating.
Persistent AC noise in room 204 — reported twice at reception during a two-night stay, no fix before checkout. Fourth negative mention on the same room this month.
Suggested actions
- Schedule HVAC inspection on unit 204 before the next arrival
- Brief night reception: escalate noise complaints to the duty manager within 15 minutes
- Mark the problem done once the vendor confirms the unit is quiet
ValidatedIn progress→ Done when the next guest on 204 does not mention AC
Agent · 02
Horizon.
Looks forward. The future of bookings.
Named after ὁρίζων — the Greek boundary between what was and what's coming. Horizon reads your bookings overnight, projects landing occupancy, watches your comp-set on Booking.com, and names the pricing windows that matter — before they close.
- Cadence
- Daily briefing
- 08:00 + comp-set refresh
- PMS connectors
- Mews · Cloudbeds · OfiHotel · Opera
- Plus Apaleo and Protel · read-only
01
Occupancy MtD + landing
Read bookings overnight from your PMS. Project landing occupancy for the current month, named by hotel and segment — not buried in a 12-tab spreadsheet.
02
Comp-set on Booking.com
Daily comp-set scrape on Booking. Per night, per room type, per competitor. Soft-spot detection : when a competitor is selling and you are not, you hear about it before noon.
03
Morning briefing 08:00
One paragraph. 90 words. The week's pressure points, today's pricing window, the decision needed before lunch. Read with coffee. No dashboard required.
Forecast · next 7 days
82
Mon
85
Tue
76
Wed
58
Thu
61
Fri
79
Sat
88
Sun
Each square = projected occupancy %. Orange = soft spot, olive = healthy. The agent watches the gap, the briefing names the action.
Morning briefing · Monday 08:00 · sample
“Occupancy MtD 71% (target 75). Thursday–Friday next week trending soft : 58% / 61% projected, vs comp-set selling at 78%. Hotel Vincci dropped €15 on the same room category yesterday — your rate is now €22 above the median. Pricing review recommended before Wednesday noon, or accept the gap. Echo flagged a 2-star review on spa noise (Room 204) overnight — drafted reply waiting in your inbox.”
Generated by Horizon · validated by Echo · delivered as email + Slack
How the two agents pair
Past and future. Voice and vision.
Each agent has its own angle on the same property. Echo turns the past 7 days of reviews into one Friday digest. Horizon turns tonight's PMS data into tomorrow's morning call. The pairing is the product — neither agent ships alone.
Echo
The voice of the guest
Horizon
The future of bookings
Regard
Past
Future
Signal
The voice of the guest
Booking data
Cadence
Weekly digest
Daily briefing
Buyer persona
Marketing · Brand
Revenue · Commercial
Output
ORS · topics · drafted reply
Occupancy · forecast · comp-set
Talk to us
Tell us about your group.
Bring us your number of properties, your PMS, your weekly rhythm. We come back within 48h with a pilot plan tailored to your operation.
Book a demo →
Direct line · founderhermes@khelys.dev