What happens after you submit
Our team. Three short steps.
XENIA is built for hotel operators, by people who work closely with them. The process matches the product: direct, sober, no manufactured urgency.
01
Within 6h
You submit, we read
Someone on our team reads every request. No outsourced sales desk, no drip emails, no chatbot. Your context — group size, PMS, weekly rhythm — shapes the conversation before we speak.
02
Within 48 hours
Tailored pilot plan
You receive an email with a proposed pilot — typically three to five hotels — success measures we would track together, and a 30-minute call to validate. If we are not the right fit, we say so plainly and point you elsewhere if we can.
03
Week 0
Pilot kickoff or graceful pass
Either we kick off the 90-day pilot together — PMS connections, which properties are in scope, how Echo and Horizon should sound for your team — or we part with a clear note on why now is not the right moment. No automated follow-ups if the timing is wrong.